RETURN AND REFUND POLICY

Thank you for shopping with us at Partisnewclear. We want to ensure you are completely satisfied with your purchase. Please review our return and refund policy below:

Returns:

  • Orders may be returned up to 14 days after receiving the package. Please note that return tracking must be emailed to us within this period. Note: RETURNS WILL NO LONGER BE ELIGIBLE AFTER 14 DAYS.
  • Please email us at [email protected] stating the reason for the return, and we will promptly provide you with the return address.
  • To be eligible for a refund or exchange, items must be unworn, undamaged, and in their original packaging.

Conditions of Return:

  • Products provided are not the right type or quantity as required by the order.
  • Defective products belong to the manufacturer.
  • The product is defective or damaged in transit.
  • We have agreed to allow the buyer to return the goods.

Please note: The following items cannot be refunded or exchanged: Items on sale, Customized Items.

Exchanges:

  • Exchanges are available for alternative sizes and colors only. If you wish to exchange an item, you must first return the original item and then place a new order.

Return Costs:

  • We offer free returns on all purchases damaged due to a material or manufacturing error. For other reasons for returns, you will be responsible for your own shipping costs.
  • Shipping costs are non-refundable, and Partisnewclear does not cover the cost of return shipping.

Starting a Return or Exchange:

  • To initiate a return or exchange, please email us at [email protected]. We will provide you with an email address where you can send your returns.
  • If you email our team with an image of your shipping receipt, we will assist you in completing the return and exchange process.

Processing Time:

  • Please allow 15-30 days for your refund or exchange to be processed. Once we receive your items and check them in, we will proceed with the refund. Exchange items will be sent out as soon as you request them.

For any further inquiries or assistance, please do not hesitate to contact our team at [email protected]. We are here to help resolve any issues promptly.